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Reasons a provider may wish to follow this process:
- To augment an existing phone consultation and visually examine the patient
- Troubleshoot patients who are unable to join on desktop
- Training patients to join a meeting link
THE PROVIDER WORKFLOW STEPS
Step 1 - While on the phone call with your patient, change your phone call to 'Speaker'.
Step 2 - Go to https://lumecaapp.com/app/?screen=login on your laptop or desktop, enter your email address and password, then click ‘Log In’.
Step 3 - Navigate to the 'Meetings' screen from either:
- The 'Clinic' tab, then 'Meet Now', or
- The 'Meet Now' tab
Step 4 - Tap 'Start Video Meeting' from either location shown below:
Step 5 - Whenever prompted, 'Allow' your camera and microphone for this website.
Step 6 - You will see a preview of your video and audio.
- 'Microphone' should be 'ON'. Your audio will be prioritized through the phone call.
- 'Camera' should be 'ON'.
- When ready, click 'Start Meeting'.
Step 7 - The 'Meeting Info' screen -
- Select 'Invite via SMS'.
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View Meeting Invitation |
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Invite via Email |
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Step 8 - When using 'Send Invitation via SMS', you must next:
- Manually enter the participant's mobile phone number. If the number entered is incorrect, you will be prompted and the 'Send Invitations' button will remain unavailable.
- Select 'Yes', that you are currently on a phone call with your patient/participant.
When ready, tap 'Send Invitations'.
You will see a banner at the top of your screen, telling you that the invitation(s) sent successfully.
Step 9 - Instruct the participant/patient to join the video call while remaining on the phone call with you, by saying:
- “DO NOT hang up. Switch your phone to speakerphone, if you haven’t already done so.
- Navigate away from the phone call to your text messages (or email) & locate the new message that you just received from me.
- Tap the ‘https://...’ meeting link in the message.
- Allow/enable your camera and microphone, if prompted.
- On the Join Meeting screen, enter your name.
- When ready, tap 'Join Meeting'. ”
Step 10 - When your patient/participants arrives, 'Admit' them into the video meeting.
When the meeting is finished:
- The host will click ‘Leave Call’, ‘End Call for All’ & confirm.
- All participants are free to ‘Leave Call’ at anytime and rejoin the video meeting, provided it is still ongoing and has not been ended by the host.
THE PATIENT WORKFLOW STEPS
Your patient will receive an SMS text message or an email containing:
- The meeting 'https//...' meeting link
- Meeting ID
- Meeting Passcode
As your patient/participant is currently on the phone with you, they will remain on the phone and:
Step 1 - Switch to speakerphone by selecting the speaker button.
Step 2 - Navigate away from the phone call screen to their text messages or email.
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Step 3 - Open the text message or email and tap the 'https//...' meeting link.
SMS Text Message:
Email Message:
Step 4 - Whenever prompted, they should 'Allow' both their camera and microphone.
Their prompt may differ slightly from these examples, depending on the browser & device they are using.
Step 5 - The 'Join Meeting' screen will appear:
They must enter their name to identify themselves to you.
When they are ready, they tap 'Join Meeting/Join'.
Mobile on the APP:
Mobile on WEB:
Step 6 - They will be asked to wait on this screen for the meeting host to grant them access in the video meeting.
There may be a delay in the patient's appearance on the video call if they are using the same phone to speak with you.
When the meeting is finished:
- The patient will click ‘Leave Call’, then ‘Yes, Leave call’ to confirm.
- All participants are free to ‘Leave Call’ at anytime and rejoin the video meeting, provided it is still ongoing and has not been ended by the host.