The meeting link may break or the meeting "Join-In Information" may no longer work for one of the following reasons:
- The host clicked "End Call For All".
- Participants from the same clinic, clicked 'End Call For All'.
- The host denied the patient/participant access into the meeting.
- A technical issue occurs (Wi-Fi is disconnected, power outage/surge, a sudden traffic increase on your local network) that lasts longer than 20 minutes.
To Re-start with a NEW Video Meeting:
Step 1 - Navigate to the 'Meetings' screen from either:
- The 'Clinic' tab, then 'Meet Now', or
- The 'Meet Now' tab
Step 2 - Click 'Start Video Meeting'.
Step 3 - You will see a preview of your video and audio.
Step 4 - When ready, click 'Start Meeting'.
The Meeting Information Screen - Choose one of the options available to send your participant(s) the meeting information:
- 'Copy' - The copied information includes the web URL link ('https...') only, which you must 'paste' into the body of any email platform you choose to use.
- 'View Meeting Invitation' - opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions, which you must 'Copy' & paste into the body of any email platform you choose to use.
- 'Invite via Email' - opens your computer's default email platform to send all 'Meeting Information'. All meeting invitation information will automatically generate into the body of the email.
- 'Send Invitation via SMS' will send the Meeting Information by SMS text message. You must know your participant's cell number.
When using 'Send Invitation via SMS', you must next:
- Manually enter the participant's mobile phone number. If the number entered is incorrect, you will be prompted and the 'Send Invitations' button will remain unavailable.
- If inviting more than one person, click '+Add Another' and add their mobile phone number(s).
- Select whether or not you are currently on a phone call with your patient/participant.
When ready, tap 'Send Invitations'.
Step 5 - Once the invitation has been sent to participant(s), wait for them to arrive. As they do, either 'Admit' or 'Decline' them.
Note: all invited participants, including the patient, will only be granted access when 'admitted' by the host. If they are declined access into the meeting, they cannot rejoin.
To Re-join an ACTIVE Video Meeting:
If all participants, including the host are dropped from the meeting or "Leave Call", the meeting will remain active for approximately 20 minutes, allowing time for everyone to return to the meeting.
- The host and participants from the same virtual clinic may rejoin under "Meet Now" and "Your Meetings in Progress". The active meeting will appear and they simply "Enter Meeting" to rejoin.
The patient or other invited participants may rejoin by clicking the hyperlink within the email that invited them to the meeting.