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Start a Video Meeting During a Phone Call With Your Patient While on Your MOBILE DEVICE

Ev M
Updated
  • Note:  Your patient does NOT need to create or log into an account or download the "Lumeca Health" APP to join your video meetings.

Reasons a provider may wish to follow this process:

  1. To augment an existing phone consultation and visually examine the patient
  2. Troubleshoot patients who are unable to join on desktop or do not have an email address
  3. Training patients to join a meeting link

The Provider Workflow Steps

The Patient Workflow Steps

This article covers:

 

THE PROVIDER WORKFLOW STEPS

Step 1 - It is recommended that you, the host, first download the “Lumeca Health” APP onto your smartphone:

Step 2 - While on the phone call with your patient, change your phone call to 'Speaker'.

Step 3 - Open the 'Lumeca Health' app, log into your account by entering your email address and password, then click ‘Log In’.

Step 4 - Tap 'Start New Meeting'

Step 5 - Audio/Video Permissions screen -

  • 'Allow/Enable microphone' should be 'ON'.  Your audio will be prioritized through the phone call..
  • 'Allow/Enable camera' should be 'ON'.
  • Click 'Start Video Meeting'.

Step 6 - Whenever prompted, you should 'Allow' both your camera and microphone.  

Your prompt may differ slightly from these examples, depending on the browser & device you are using.

     

Step 7 - The 'Meeting Info' screen - 

  • Select 'Invite via SMS'.

 Copy
  • The copied information includes the web URL link ('https...') only.
  • You must 'paste' into the body of any email platform you choose to use.

View Meeting Invitation
  • Opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions. 
  • You must 'Copy' & paste into the body of any email platform you choose to use.

Invite via Email
  • Opens your default email platform.  
  • All meeting invitation information will automatically generate into the body of the email.
Other Options Include:

Step 8 - Enter the participant's mobile phone number.

When ready, click 'Send Invitations'.

You will be directed into the video call.

Step 9 - Remain on the phone call with your patient/participant and provide them with these instructions:

  • “DO NOT hang up. Switch your phone to speakerphone, if you haven’t already done so.
  • Navigate away from the phone call to your text messages (or email) & locate the new message that you just received from me.
  • Tap the ‘https://...’ link in the message.
  • Allow/enable your camera and microphone, if prompted.
  • On the Join Meeting screen, enter your name.
  • When ready, tap 'Join Meeting'.”

Step 10 – ‘Admit’ your patient when you are prompted.

When the meeting is finished:

  • The host will click ‘Leave Call’, ‘End Call for All’ & confirm.
  • All participants are free to ‘Leave Call’ at anytime and rejoin the video meeting, provided it is still ongoing and has not been ended by the host.

 

 

THE PATIENT WORKFLOW STEPS

Your patient will receive an SMS text message or an email containing:

  • The meeting 'https//...' meeting link
  • Meeting ID
  • Meeting Passcode

As your patient/participant is currently on the phone with you, they will remain on the phone and:

Step 1 - Switch to speakerphone by selecting the speaker button.

Step 2 - Navigate away from the phone call screen to their text messages or email.

  • On Android - press the 'Home' button (either circular or house shaped, at the bottom of the screen), to access the 'Home' screen.
  • On iOS - swipe up while in an active call, to access the 'Home' screen. 

Step 3 - Open the text message or email and tap the 'https//...' meeting link.

SMS Text Message:

Email Message:

Step 4 - Whenever prompted, they should 'Allow' both their camera and microphone. 

Their prompt may differ slightly from these examples, depending on the browser & device they are using.

     

Step 5 - The 'Join Meeting' screen will appear:

  • They must enter their name to identify themselves to you.

  • When they are ready, they tap 'Join Meeting/Join'.

Mobile on the APP:

Mobile on WEB:

Step 6 - They will be asked to wait on this screen for the meeting host to grant them access in the video meeting.

There may be a delay in the patient's appearance on the video call if they are using the same phone to speak with you.

When the meeting is finished:

  • The patient will click ‘Leave Call’, then ‘Yes, Leave call’ to confirm.
  • All participants are free to ‘Leave Call’ at anytime and rejoin the video meeting, provided it is still ongoing and has not been ended by the host.

 

 

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