Invite Participants to an 'On Demand' Video Meeting – Lumeca Health

Invite Participants When Starting a Video Meeting

Invite Participants While in a Video Meeting

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Important: If you are working with more than one clinic/location, it is important you select the correct clinic from the drop-down menu under 'Select Clinic'. If you only work with one clinic you will not see this dropdown.

Invite Participants Before Entering the Video Meeting

Step 1 - Begin your video meeting from either:

The 'Clinic' tab, then 'Meet Now', or
The 'Meet Now' tab

Step 2 - Click 'Start Video Meeting'.

Step 3 - Whenever prompted, 'Allow' your camera and microphone. Note: Do not click 'Block/Never allow' for these prompts or you will not have audio or video in your video session.

Step 4 - You will see a preview of your video and audio.

Step 5 - When ready, click 'Start Meeting'.

Step 6 - The Meeting Information Screen - Choose one of the three options available to send your participant(s) the meeting information:

'Copy' - The copied information includes the web URL link ('https...') only, which you must 'paste' into the body of any email platform you choose to use.
'View Meeting Invitation' - opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions, which you must 'Copy' & paste into the body of any email platform you choose to use.
'Invite via Email' - opens your computer's default email platform to send all 'Meeting Information'. All meeting invitation information will automatically generate into the body of the email.
'Send Invitation via SMS' will send the Meeting Information by SMS text message. You must know your participant's cell number.

When using 'Send Invitation via SMS', you must next:

Manually enter the participant's mobile phone number. If the number entered is incorrect, you will be prompted and the 'Send Invitations' button will remain unavailable.
If inviting more than one person, click '+Add Another' and add their mobile phone number(s).
Select whether or not you are currently on a phone call with your patient/participant.

When ready, tap 'Send Invitations'.

You will see a banner at the top of your screen, telling you that the invitation(s) sent successfully.

Step 7 - Once the invitation has been sent to participant(s), wait for them to arrive. Those who are joining using the meeting URL link, will have to be admitted.

**There may be times when the patient/participant attempts to join the meeting, then leaves the screen before the host has a chance to 'Admit' them:**

Anyone you decline will receive the following message:

Invite Participants While in a Video Meeting

By video - click 'Invite Participants' at the upper-right of the video screen. Send the meeting invite as needed.
Participant will have access to video and audio.

By phone - click 'Dial In', enter their name and phone number, then click 'Dial In Now'.
Participant will have access to audio only.

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Scenario 1: If untouched by the host, the Admit/Decline prompt will disappear after approximately 30 seconds.
In this case, when the meeting host clicks the 'Participant's' tab at the bottom of their video screen, they can see that the user attempted to join but is no longer waiting.
Scenario 2: If the host clicks the 'Admit' button within that 30 seconds, they will see a spinning circle and will assume the patient is joining the video.
In this case, when the meeting host clicks the 'Participant's' tab at the bottom of their video screen, they can see the status change for that participant: 'Connecting', 'Still Waiting', then 'Connection Issues'.