Lumeca Health, with reference to the Canadian Medical Association, has established guidelines for users to follow before their consultations. These guidelines would help ensure accurate and rapid service while safeguarding the integrity and privacy of all parties' Personal Health Information and Personal Information.
Guidelines to prepare your device:
- Choose a device that has a working camera and microphone.
- Ensure the device is fully charged or plugged in.
- If using a mobile device, you may wish to download the Lumeca Health app from the Apple App Store or Google Play Store. If already downloaded, ensure the app is up to date on the day of your appointment.
- Run the 'Pre-call Test' or 'Test Your Connection' before your appointment time, to make sure audio and video are working properly on your device and your internet connection is stable.
- Use a wired internet connection, if possible, for stable and faster connection.
- Do NOT use public Wi-Fi.
Guidelines to prepare yourself:
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Ensure you have your health insurance card with you.
- You may also need a photo ID if your health insurance card does not have a picture
- Bring any recorded data and/or information about symptoms you wish to share.
- Bring any questions you want to ask.
Guidelines to prepare your environment:
- Make sure your seat is comfortable.
- Consider closing windows in your environment, so that your voice does not carry to your neighbors.
- Ensure proper lighting for video.
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Choose a private space to ensure others cannot see or hear you.
- It may be best to use headphones/earphones to ensure privacy, safety, and clarity.
- Eliminate surrounding noise if possible.
See article - What Are The Electronic Requirements to Use Lumeca Health?