PATIENT USER SUPPORT

GETTING STARTED

• How Do I Access 'Lumeca Health' as a Patient?
• Join Your Healthcare Provider's Virtual Clinic When Invited
• Download the 'Lumeca Health' APP
• Create a 'Lumeca Health' Account
• Log Into My 'Lumeca Health' Patient Account

INSTRUCTIONAL GUIDES & VIDEOS

• Patient User Training Guides
• Patient User Training Videos

VIRTUAL (VIDEO & PHONE) 'MEETINGS'

• How To Join a Video Meeting I Am Invited To
• Join a Video Meeting While Talking on My Smartphone With My Clinician
• Why Can't I Get Into my Video Meeting with My Provider?

VIRTUAL APPOINTMENTS / CONSULTATIONS

• How to Join a Virtual Patient Consultation/ Appointment
• I Cannot Enter My Scheduled Virtual Appointment

MANAGE MY ACCOUNT

• 2-Factor Authentication (2FA) for Patients
• How do I deactivate my Lumeca Health account?
• How do I request to change inaccurate information?

FAQs

• How to Cancel My Scheduled Appointment
• What should I do and expect during a consultation?
• I think I may have shared my password, what should I do?
• What should I do to safeguard my account?
• Is my Personal Health Information (PHI) stored in Canada?
• Are the Appointments Private?

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