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ANDROID MOBILE PHONE/TABLET - Camera & Microphone Permissions

Ev M
Updated

This article covers video and audio settings for:

'Oh No' I Blocked My Camera/Microphone:

If you blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen. 

Click the     or    symbol at the top of your screen (on the address bar):

   

Tap 'Permissions'.

Tap the toggle switch for both 'Camera' and 'Microphone' to turn them 'ON'.

 

Tap 'Reset Permissions', then 'Allow/Enable' both your camera and microphone.

Go back to the error screen and click 'Reload Page'.

You will be redirected to the 'Join a Meeting' screen.

 

Browser Settings on Your Android Mobile Device:

Step 1 - Open 'Settings', then scroll down and select 'Apps'.

         

Step 2 - Scroll down and select the browser you are using.

or  or

Step 3 - Under 'Permissions', click on

  • 'Camera' then 'Allow'
  • 'Microphone' then 'Allow'

    

 

'Lumeca Health' APP Settings:

You must have the 'Lumeca Health' APP downloaded onto your android device.

Step 1 - Open 'Settings', then scroll down and select 'Apps'.

         

Step 2 - Scroll down and click 'Lumeca Health'.

Step 3 - Under 'Permissions', click on

  • 'Camera' then 'Allow'
  • 'Microphone' then 'Allow'

    

 

Turn Your Microphone Volume Bars Up to Full:

Step 1 - Press the upper volume button on your phone.

Step 2 - Tap the '3 dots' (newer android) or 'volume indicator' (older android)

Newer android phone:                                                  Older android phone:

       

Step 3 - Raise all the volume bars to full.

Newer android phone:                                                  Older android phone:

       

 

Before Joining a Video Meeting:

When you proceed to join a video session on the WEB, if not already done, you should get prompted by your browser for camera and microphone permissions.  (The look of the prompt will depend on which browser you are using).

  • Always choose 'Allow' for both the Camera and Microphone.

      

   

 

If you block or deny EITHER one, you will not have access to either the camera or microphone in your video meeting

Follow the 'Option 1' instructions above to enable your camera and microphone for the browser you are using.
 
On the 'Join a Meeting' screen:
  • You will observe the video preview and may change your camera (optional).
  • You will observe the microphone visualizer and may change your microphone (optional).
  • You may 'Run Pre-call Test' (optional).
  • If not already entered, add your Meeting ID and Passcode.
  • Enter your name to identify yourself to the meeting host.
  • You may enable/disable the microphone & camera for when the video call starts.  Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call.  The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting

When ready, click 'Join'.

  

 

While in the Video Meeting

Camera and Mute buttons are located at the bottom of the screen.

  • Tap each of them to toggle between turning them Off/On.  Red means they are Off and other participants will not hear/see you.  When you are muted, you should still be able to hear others.

 

After Creating an Account - Complete the Pre-Consultation Checklist:

  • After creating your Lumeca account, you should complete your 'Pre-Consultation Checklist'.  
  • Check mceclip2.jpg to allow your Camera and Microphone to be used for Lumeca. 
  • If you have not already done so, click 'Go to Device Settings' to set camera and microphone permissions there.

 

Under the 'Menu' Tab

  • After creating your Lumeca account and logging in, click 'Menu' on the bottom navigation bar, then select 'Permission Settings'.

  • Check mceclip2.jpg to allow your Camera and Microphone to be used for Lumeca.
  • If you have not already done so, click 'Go to Device Settings' to set camera and microphone permissions there.

 

Before Entering a Patient Consultation

  • Click 'Menu' on the bottom navigation bar, then select 'Pre-Call Test'.

  • Review the screen, then click 'Start Test'. 

  • Important:  whenever prompted, always make sure your camera and microphone are Allowed/ Enabled.  If the ‘Permissions’ screen says ‘Allowed’, click 'Done', then 'Start Test'. 
  • If not, click ‘Not Allowed’ for each then tap ‘Allow’ for each.  Click 'Done', then 'Start Test'.

  • Ensure your device is on a stable surface and speak, to ensure your camera and microphone are tested properly.  The test takes approximately 30 seconds and will let you know the quality of your audio and video and if there are issues. 

If the test fails or the results are bad:

    • Make sure other applications on your device are not using your microphone/camera or close them.
    • Double-check your internet connection.
    • Make sure your microphone and camera are Enabled/Allowed under your ‘Device Settings’ if using  the ‘Lumeca’ APP.
  • After a successful test, click the back arrow to return to the main dashboard.

 

When Entering the Video During Your Patient Appointment:

During your patient consultation, your healthcare provider will start a video call and you will see the following screen. 

  • Enable your microphone and camera on this screen, check 'Remember my preferences for future meetings' to save these settings.
  • Click 'Answer'.

As noted above, Camera and Mute buttons are located at the bottom of the screen. Tap each of them to toggle between turning them Off/On.  Red means they are Off and other participants will not hear/see you.  When you are muted, you should still be able to hear others.

 

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