** IMPORTANT **
- Audio and video must be permitted for use within your video sessions AND for the browser you are using
- ALWAYS Allow/Enable your camera and microphone WHENEVER PROMPTED
"OH NO - I HAVE BLOCKED MY CAMERA & MICROPHONE"
If you have blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen:
- Click the
symbol on the address bar and note your camera and microphone are blocked:
- Tap the 'X' for both camera and microphone to remove the block.
- Click out of the permissions box, then reload or refresh the page by clicking onto one of these highlighted buttons...
If you are prompted again to allow your camera and microphone, click 'Allow'..
You will be directed to the 'Join a Meeting' screen.
- Enter your name, click 'Join', then wait in the virtual waiting room for the meeting host to allow you in.
Note: as it's a medical appointment, there could be delays on this screen:
SITE SETTINGS FOR FIREFOX BROWSER
- Go to the 'Permissions' screen: At the top right of the screen, click the 3 lines (found below the exit 'X'), then select 'Settings'.
- Click 'Privacy & Security', then scroll down to 'Permissions' and select 'Settings' next to 'Camera' and 'Microphone' consecutively.
- If the 'Status' of https://lumecapp.com says 'Block' (as shown below), click onto the word 'Block' and select 'Allow', then 'Save Changes'.
- Go back to the previous 'Permissions' screen and repeat these steps for 'Microphone'.
- Now, when you click the 'site permissions icon'
at the left of the site address, you will see that your microphone and camera are 'Allowed'.
- You may have to reload or refresh the page by clicking onto one of these highlighted buttons, then 'Allow' your camera and microphone, if prompted.
ALLOWING YOUR CAMERA AND MICROPHONE BEFORE JOINING A MEETING
When you proceed to join a video session, if not already done, you should get prompted by your browser for camera and microphone permissions.
- Always choose 'Allow' for both the Camera and Microphone.
The 'Join a Meeting' screen, observe the video preview and microphone visualizer.
- You may change your camera or microphone (optional).
- You may 'Test Your Connection' (optional).
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, this platform will automatically disable the video call audio, to allow audio to continue on the phone call.
- Enter your name to identify yourself to the meeting host.
- When ready click 'Join', then wait in the virtual waiting room for host to allow you in.
Note: as it's a medical appointment, there could be delays on this screen.
For additional camera and microphone information relating to your WINDOWS desktop/laptop settings, refer to this article:
WINDOWS DESKTOP/LAPTOP - General System Settings for Camera & Microphone