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Join a Video Meeting I Am Invited To

Ev M
Updated

As a patient, family member or caregiver, a healthcare provider may send you an invitation to join a video meeting with them. 

  • You may join these video meetings whether you have a Lumeca Health account or not, as long as the meeting host allows you in.
  • You may join on a mobile device or a laptop/desktop.
  • To cancel your scheduled video meeting, contact the clinic directly.

The invitation is sent to you by email or SMS text message, and includes:

  • meeting title
  • date
  • time
  • meeting link (https://...)
  • meeting ID
  • meeting passcode
  • Option 1:  Using the https://... meeting link provided in the invitation email (no 'Lumeca Health' account required)
  • Option 2:  From the Lumeca Health Login screen (no need to login)
  • Option 3:  From the Lumeca Health Home screen (after logging into your account)
This article covers three ways to join:

 

Option 1 - Using the Meeting Link Provided in the Email

Step 1:  Using the same device you are using to attend your video meeting, open the email or SMS text message and click the 'https://...' quick link sent to you. 

SMS Text:

 Email:

 If the meeting link does not work:

  1. Highlight the link information:  Hover your mouse cursor over the meeting link and click the left mouse button until the entire line is highlighted
  2. Copy it to your clipboard:  Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'
  3. Paste the link:  Open your web browser, click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'

Step 2 - If using a mobile device and this screen appears, you have the option to Download the SK Virtual Visit app or Continue to Meeting (uses the web).  If you do not see this screen, you may still download the SK Virtual Visit app in your device’s app store, if you wish to.

Step 3 - Whenever prompted, you should Allow both your camera and microphone.  

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Chrome Browser:

Edge Browser:

Step 4 - The Join Meeting screen - you are not yet in the video meeting:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
  • It is recommended you leave your microphone and camera turned ON, then may turn them OFF once in the video, if required.
  • You may test your connection, audio and video equipment and connectivity by clicking Test Your Connection (on web) / Test Audio and Video (on app). The test takes approximately one minute then will provide results.
  • The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message. 
  • Add your name to identify yourself - REQUIRED.
  • If you want your camera/microphone settings and name saved for next time, check Remember my preferences.

Mobile device on the APP:

Mobile device on the WEB:

Laptop/computer on WEB:

Step 5 - When ready to join the video meeting, click Join/Join Meeting.

Step 6 - You will be prompted to stay on this page until the meeting host lets you in – the message alternates every 30 seconds:

  • Waiting for the host to start the meeting – Please stay on this page
  • You’re in the right place – We appreciate your patience. You’ll be let in shortly.
  • Thanks for waiting – The meeting hasn’t started, but you’re all set.
On the Web:
 On the APP:

If denied admission by the meeting host, you will see this prompt.   If this is a mistake, make another attempt to join the meeting. If you are still unable to be admitted, contact the meeting host's clinic to have another invitation sent to you.

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

 

Option 2 - From the 'Lumeca Health' Login Screen

Step 1 - Go to the Login screen:

 Download and open the Lumeca Health APP

  • Apple App Store for Apple mobile cell phone and tablet products  
  • Google Play Store for Android mobile cell phone and tablet products
 Or, open your internet browser and go to https://lumecaapp.com/app/?screen=login
If using a mobile device:
 Open your internet browser and go to https://lumecaapp.com/app/?screen=login
If using a laptop/desktop:

Step 2 - If you have downloaded the Lumeca Health APP, the first time you access it, you may see this screen.  Click the Log In or Sign Up button.

Step 3 - Do not enter an email address or password, create an account or log in.  At the bottom of the screen, click Join Meeting/Join Meeting Now.

Any device on the APP:

Any device on the WEB:

Step 4 - Whenever prompted, you should Allow both your camera and microphone.  

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Chrome Browser:

Edge Browser:

Step 5 - The Join Meeting screen - you are not yet in the video meeting:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
  • It is recommended you leave your microphone and camera turned ON, then may turn them OFF once in the video, if required.
  • You may test your connection, audio and video equipment by clicking Test Your Connection (on web) / Test Audio and Video (on app). The test takes approximately one minute then will provide results.
  • Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message. 
  • Add your name to identify yourself - REQUIRED.
  • If you want your camera/microphone settings and name saved for next time, check Remember my preferences.

Mobile device on the APP:

Mobile device on the WEB:

Laptop/computer on WEB:

Step 6 - When ready to join the video meeting, click Join/Join Meeting.

Step 7 - You will be prompted to stay on this page until the meeting host lets you in – the message alternates every 30 seconds:

  • Waiting for the host to start the meeting – Please stay on this page
  • You’re in the right place – We appreciate your patience. You’ll be let in shortly.
  • Thanks for waiting – The meeting hasn’t started, but you’re all set.
On the Web:
 On the APP:

If denied admission by the meeting host, you will see this prompt.   If this is a mistake, make another attempt to join the meeting. If you are still unable to be admitted, contact the meeting host's clinic to have another invitation sent to you.  

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

 

Option 3 - From the Home Screen if Logged Into Your Account

Step 1 - Go to the Login screen:

 Download and open the Lumeca Health APP

  • Apple App Store for Apple mobile cell phone and tablet products  
  • Google Play Store for Android mobile cell phone and tablet products
 Or, open your internet browser and go to https://lumecaapp.com/app/?screen=login
If using a mobile device:
 Open your internet browser and go to https://lumecaapp.com/app/?screen=login
If using a laptop/desktop:

Step 2 - Log in with your email address and password.  If needed, refer to article - 'Account Login and Logout'.

Step 3 - On the Home screen, click Join Video Meeting/Invited to a Meeting?

Mobile device on the APP:

Mobile device on the WEB:

Laptop/computer on WEB:

Step 4 - Whenever prompted, you should Allow both your camera and microphone.  

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Chrome Browser:

Edge Browser:

Step 5 - The Join Meeting screen - you are not yet in the video meeting:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
  • It is recommended you leave your microphone and camera turned ON, then may turn them OFF once in the video, if required.
  • You may test your connection, audio and video equipment by clicking Test Your Connection/ Test Audio and Video. The test takes approximately one minute then will provide results.
  • Enter the Meeting ID and Passcode manually from the information provided in your email or SMS text message. 
  • As you are signed in, there is no need to enter your name. The system automatically retrieves this information from your account.
  • If you want your camera/microphone settings and name saved for next time, check Remember my preferences.

Mobile device on the APP:

Mobile device on the WEB:

Laptop/computer on WEB: 

Step 6 - When ready to join the video meeting, click Join/Join Meeting.

Step 7 - You will be prompted to stay on this page until the meeting host lets you in – the message alternates every 30 seconds:

  • Waiting for the host to start the meeting – Please stay on this page
  • You’re in the right place – We appreciate your patience. You’ll be let in shortly.
  • Thanks for waiting – The meeting hasn’t started, but you’re all set.
On the Web:
 On the APP:

If denied admission by the meeting host, you will see this prompt.   If this is a mistake, make another attempt to join the meeting. If you are still unable to be admitted, contact the meeting host's clinic to have another invitation sent to you.  

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

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