Join a Video Meeting I Am Invited To – Lumeca Health

As a patient, family member or caregiver, a healthcare provider may send you an invitation to join a video meeting with them.

You may join these video meetings whether you have a 'Lumeca Health' account or not, as long as the meeting host allows you in.
You may join on a mobile device or a laptop/desktop.

The invitation is sent to you by email or SMS text message, and includes:

meeting title
date
time
meeting link (https://...)
meeting ID
meeting passcode

Option 1: Using the https://... meeting link provided in the invitation email (no 'Lumeca Health' account required)

Option 2: From the Lumeca Health Log-In screen (no need to login)

Option 3: From the Lumeca Health Home screen (after logging into your account)

This article covers three ways to join:

Note: To cancel your scheduled video meeting, contact the clinic directly.

Option 1 - Using the Meeting Link Provided in the Email

Step 1: Using the same device you are using to attend your video meeting, open the email or SMS text message and click the 'https://...' quick link sent to you.

If the meeting link does not work:

Highlight the link information: Hover your mouse cursor over the meeting link and click the left mouse button until the entire line is highlighted
Copy it to your clipboard: Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'
Paste the link: Open your web browser, click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'

Step 2 - When using your mobile device, you may see with the following screen. If you do not see this screen, skip to 'Step 3' below. If you see this screen, choose either:

Continue on Web, OR
Tap either Apple App Store or Google Play Store and download the Lumeca Health app.

Step 3 - Whenever prompted, you should Allow both your camera and microphone.

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Step 4 - The Join Meeting screen - you are not yet in the video meeting:

If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
You may test your connection, audio and video equipment by clicking Test Your Connection (on web) / Test Audio and Video (on app). The test takes approximately one minute then will provide results.
The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message.
Add your name to identify yourself - REQUIRED.
It is recommended you leave your microphone and camera ‘ON’ - you may turn the camera OFF and/or mute yourself once in the video, if desired.
If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Step 5 - When ready to join the video meeting, click Join/Join Meeting.

Step 6 - You will be prompted to stay on this page. This is similar to a doctor’s 'waiting room', only it’s virtual. When ready, the host will allow you in and you will be taken into the video meeting.

If the meeting host declines you entry, you will receive the following message. If this is a mistake, contact the meeting host to have another invitation sent to you.

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

Option 2 - From the 'Lumeca Health' Log-In Screen

Step 1 - Go to the Log-in screen:

Download and open the “Lumeca Health” APP

Apple App Store for Apple mobile cell phone and tablet products
Google Play Store for Android mobile cell phone and tablet products

Or, open your internet browser and go to https://lumecaapp.com/app/?screen=login

If using a mobile device:

Open your internet browser and go to https://lumecaapp.com/app/?screen=login

If using a laptop/desktop:

Step 2 - If you have downloaded the Lumeca Health APP, the first time you access it, you may see this screen. Click the Log In or Sign Up button.

Step 3 - Do not enter an email address or password, create an account or log in. At the bottom of the screen, click Join Meeting/Join Meeting Now.

Step 4 - Whenever prompted, you should Allow both your camera and microphone.

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Step 5 - The Join Meeting screen - you are not yet in the video meeting:

If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
You may test your connection, audio and video equipment by clicking Test Your Connection (on web) / Test Audio and Video (on app). The test takes approximately one minute then will provide results.
Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
Add your name to identify yourself - REQUIRED.
It is recommended you leave your microphone and camera ‘ON’ (then may turn the camera OFF and/or mute yourself once in the video, if desired).
If you want your camera/microphone settings and name saved for next time, check Remember my preferences.

Step 6 - When ready to join the video meeting, click Join/Join Meeting.

Step 7 - You will be prompted to stay on this page. This is similar to a doctor’s 'waiting room', only it’s virtual. When ready, the host will allow you in and you will be taken into the video meeting.

If the meeting host declines you entry, you will receive the following message. If this is a mistake, contact the meeting host to have another invitation sent to you.

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

Option 3 - From the Home Screen if Logged Into Your Account

Step 1 - Go to the Log-in screen:

Download and open the Lumeca Health APP

Apple App Store for Apple mobile cell phone and tablet products
Google Play Store for Android mobile cell phone and tablet products

Or, open your internet browser and go to https://lumecaapp.com/app/?screen=login

If using a mobile device:

Open your internet browser and go to https://lumecaapp.com/app/?screen=login

If using a laptop/desktop:

Step 2 - Log in with your email address and password. If needed, refer to article - 'Account Login and Logout'.

Step 3 - On the Home screen, click Join Video Meeting/Invited to a Meeting?

Step 4 - Whenever prompted, you should Allow both your camera and microphone.

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Step 5 - The Join Meeting screen - you are not yet in the video meeting:

If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
You may test your connection, audio and video equipment by clicking Test Your Connection/ Test Audio and Video. The test takes approximately one minute then will provide results.
Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
As you are logged in, it is not necessary to add your name to identify yourself, as the system picks this up from your account information.
It is recommended you leave your microphone and camera ‘ON’ (then may turn the camera OFF and/or mute yourself once in the video, if desired).
If you want your camera/microphone settings and name saved for next time, check Remember my preferences.

Step 6 - When ready to join the video meeting, click Join/Join Meeting.

If the meeting host declines you entry, you will receive the following message. If this is a mistake, contact the meeting host to have another invitation sent to you.

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

SMS Text:	Email:

Chrome Browser:	Edge Browser:

Mobile device on the APP:	Mobile device on the WEB:

Mobile device on the APP:	Mobile device on the WEB:

Option 1 - Using the Meeting Link Provided in the Email

Option 2 - From the 'Lumeca Health' Log-In Screen

Option 3 - From the Home Screen if Logged Into Your Account

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