If your device is connected to a VPN or has Firewalls in place, Lumeca Health may be filtered and blocked or, in the least, your call quality can be reduced.
For VPNs, our platform should still work through a VPN, however, your video calls will have much better quality if you can configure traffic to bypass your VPN.
For Firewalls, here are the things that need to be allowed in addition to https://lumecaapp.com/app:
- *.daily.co - must be reachable on TCP/443
- *.wss.daily.co - must be reachable on TCP/443, TCP/UDP/3478, UDP/40000 - 65534
- prod-ks.pluot.blue - must be reachable on TCP/443, TCP/UDP/3478