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Join a 'Video Meeting' You Are Invited To as a Participant/Guest

Ev M
Updated

A healthcare provider may send you an invitation to join a video meeting with them. 

  • You may join these video meetings whether you have a 'Lumeca Health' account or not, as long as the meeting host allows you in.
  • You may join on a mobile device or a laptop/desktop.

The invitation is sent to you by email or SMS text message, and includes:

  • meeting title
  • date
  • time
  • quick link (https://...)
  • meeting ID
  • meeting passcode

 

  • Option 1:  From the 'Home' screen  (after logging into your account)
  • Option 2:  Using the 'URL link' provided in the invitation email  (no 'Lumeca Health' account required and no login needed if you have an account)
This article covers three ways to join:

Option 1 - 

From the 'Home' Screen When Logged Into Your 'Lumeca Health' Account

Step 1 - Go to the Log-in screen:

 Download and open the 'Lumeca Health' APP

Or, open your internet browser and go to https://virtualvisit.saskatchewan.ca/
If using a mobile device:
 Open your internet browser and go to https://virtualvisit.saskatchewan.ca/
If using a laptop/desktop:

 

Step 2 - Login with your email address and password.  If needed, refer to Zendesk article - 'Account Login and Logout'.

Step 3 - On the 'Home' screen, click 'Join a Meeting/Join Video Meeting'

Mobile Device on the WEB:                                Mobile device on the APP: 

                    

Laptop/Computer on WEB: 

Step 4 - Whenever prompted, you should 'Allow' both your camera and microphone.  

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Chrome Browser:

Edge Browser:

Step 5 - The 'Join a Meeting' screen:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.  Note: you are not yet in the video meeting.
  • You may test your audio and video equipment by clicking ‘Test Your Connection/ Test Audio and Video’. The test takes approximately 1 minute, then will provide results.
  • Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message. 
  • As you are logged in, it is not necessary to add your name to identify yourself, as the system picks this up from your account information.
  • It is recommended you leave your microphone and camera ‘ON’ - you may turn the camera OFF and/or mute yourself once in the video, if desired.
  • If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Mobile Device on the WEB:                               Mobile device on the APP: 

             

Laptop/computer on WEB:

Step 6 - When ready to join the video meeting, click 'Join/Join Meeting'.  If you are not part of the meeting host's clinic, you will have to be admitted into the meeting.

Note:  If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended'.  If needed, see article - Re-Start With a New Video Meeting / Re-Join an Active Video Meeting

 

Option 2 - 

Using the URL Meeting Link Provided in the Email

Step 1:  Using the same device you are using to attend your video meeting, open the email or SMS text message and click the 'https://...' quick link sent to you. 

SMS Text:                                                     Email:

        

If the meeting link does not work:

  1. Highlight the link information:  Hover your mouse cursor over the meeting link and click the left mouse button until the entire line is highlighted
  2. Copy it to your clipboard:  Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'
  3. Paste the link:  Open your web browser, click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'

Step 2 - When using your mobile device, you may see with the following screen.  If you do not see this screen, skip to 'Step 3' below.  If you see this screen, choose either:

Step 3 - Whenever prompted, you should 'Allow' both your camera and microphone.  

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Chrome Browser:

Edge Browser:

Step 4 - The 'Join a Meeting' screen:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.  Note: you are not yet in the video meeting.
  • You may test your audio and video equipment by clicking ‘Test Your Connection/ Test Audio and Video’. The test takes approximately 1 minute then will provide results.
  • The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message. 
  • Add your name to identify yourself - REQUIRED.
  • It is recommended you leave your microphone and camera ‘ON’ - you may turn the camera OFF and/or mute yourself once in the video, if desired.
  • If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Mobile device on WEB:                                       Mobile device on the APP:

              

Laptop/computer on WEB:

Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 6 - As a security measure, you must be allowed access.  Wait to be admitted into the video meeting. 

If declined, you will receive the following message.  If this is a mistake, contact the meeting host to have another invitation sent to you.

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

Option 3 - 

From the 'Lumeca Health' Log-In Screen

Step 1 - Go to the Log-in screen:

 Download and open the “Lumeca Health” APP

  Or, open your internet browser and go to https://lumecaapp.com/app/?screen=login
If using a mobile device:
 Open your internet browser and go to https://lumecaapp.com/app/?screen=login
If using a laptop/desktop:

 

Step 2 - If you have downloaded the 'Lumeca Health' APP, the first time you access it, you may see this screen.  Click the 'Log In or Sign Up' button.

Step 3 - Do not enter an email address or password, create an account or log in.  At the bottom of the screen, click 'Join Meeting/Join Meeting Now'.

Any device on the WEB:                                        Mobile device on the APP:

                              

Step 4 - Whenever prompted, you should 'Allow' both your camera and microphone.  

Your prompt may differ slightly from these example, depending on the browser & device you are using.

Chrome Browser:

Edge Browser:

Step 5 - The 'Join a Meeting' screen:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.  Note: you are not yet in the video meeting.
  • You may test your connection, audio and video equipment by clicking ‘Test Your Connection/ Test Audio and Video’. The test takes approximately one minute then will provide results.
  • Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message. 
  • Add your name to identify yourself - REQUIRED.
  • It is recommended you leave your microphone and camera ‘ON’ (then may turn the camera OFF and/or mute yourself once in the video, if desired).
  • If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Any device on the WEB:                                   Mobile device on the APP:

                         

Laptop/computer on WEB:

Step 6 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 7 - You will be prompted to stay on this page. This is similar to a doctor’s 'waiting room', only it’s virtual.  When ready, the host will allow you in and you will be taken into the video meeting. 

Any device on the WEB:                                  Mobile device on the APP:

                                      

Laptop/computer on WEB:

If the meeting host declines you entry, you will receive the following message.   If this is a mistake, contact the meeting host to have another invitation sent to you.

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

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