As a patient's family member, caregiver, or a healthcare provider you may be invited by a healthcare provider to join a scheduled patient consultation. You may join these appointments whether you have a 'Lumeca Health' account or not, as long as the host allows you in.

The invitation is sent to you by email or SMS text message, and includes:

meeting title
date
time
quick link (https://...)
meeting ID
meeting passcode

There are three ways to join:

Option 1: Using the quick link provided in the invitation email (no 'Lumeca Health' account required)

Option 2: From the 'Lumeca Health' Log-In screen (no need to login) https://lumecaapp.com/app/?screen=login

Option 3: From the 'Lumeca Health' Home screen (after logging into your account)

Option 1 - Using the Quick Link Provided

Step 1: Using the same device you are using to attend your video meeting, open the email or SMS text message and click the 'https://...' quick link sent to you.

SMS Text: Email:

If the quick link does not work, highlight the hyperlink information by hovering your mouse cursor over the link and clicking the left mouse button once (the entire line should be highlighted), then:

Copy it to your clipboard: Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'.
Open your web browser. Click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'.

Step 2 - Whenever you are prompted, click 'Allow' for both your camera and microphone for this website.

Step 3 - When using your mobile device, you may be prompted with the following screen. If you do not see this screen, skip to 'Step 4' below. If you see this screen, choose either:

'Continue on Web', OR
Tap either 'Apple App Store' or 'Google Play Store' and download the 'Lumeca Health' APP.

Android Device: Apple Device:

Step 4 - The 'Join a Meeting' screen:

If on the web on any device, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
If on the web on a mobile device, you must scroll down to see the entire screen.
If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Run Pre-call Test/Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message.
Add your name to identify yourself (your name is required).
Ensure there are checkmarks beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.

Mobile device on web:

When using a mobile device on web, scroll down to see the entire screen...

Mobile device using the APP:

Laptop/computer on web:

Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 6 - Wait to be admitted into the meeting.

As a security measure, you must be allowed access. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message.

If this is a mistake, contact the meeting host to have another invitation sent to you.

If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.

Option 2 - From the 'Lumeca Health' Log-In Screen

Step 1 - If using a mobile device, you may download and open the 'Lumeca Health' APP or, stay on the web on any device and go to the login screen at https://lumecaapp.com/app/?screen=login.

- for Android cell phone and tablet products

- for Apple cell phone and tablet products

Android Device: Apple Device:

Step 2 - On the Log In screen, do not enter an email address or password and do not log in. At the bottom of the screen, click 'Join Meeting/Join Meeting Now'.

Using the App: On the Web:

Step 3 - If you are prompted, click 'Allow' for both your camera and microphone for this website.

Step 4 - The 'Join a Meeting' screen:

If on the web on any device, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
If on the web on a mobile device, you must scroll down to see the entire screen.
If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Run Pre-call Test/Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
Add your name to identify yourself (your name is required).
Ensure there are checkmarks beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.

Mobile device on web:

When using a mobile device on web, scroll down to see the entire screen...

Mobile device using the APP:

Laptop/computer on web:

Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 6 - Wait to be admitted into the meeting.

As a security measure, you must be allowed access. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message.

If this is a mistake, contact the meeting host to have another invitation sent to you.

Step 7 - Once access has been granted, you may be prompted to 'Allow' your camera and microphone. Click 'Allow' for both.

If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.

Option 3 - When Logged Into Your 'Lumeca Health' Account

Step 1 - Log into your 'Lumeca Health' account by either opening the 'Lumeca Health' APP or on the web at https://lumecaapp.com/app/?screen=login.

Step 2 - On the 'Home' screen, click 'Join Meeting/Invited to a Meeting?'

Mobile Device on the WEB: Mobile device on the APP:

Laptop/Computer on Web:

Step 3 - The 'Join a Meeting' screen:

If on the web, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
If on the web on a mobile device, you must scroll down to see the entire screen.
If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Run Pre-call Test/Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
Add your name to identify yourself (your name is required).
Ensure there are checkmarks beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.

Mobile device on web:

When using a mobile device on web, scroll down to see the entire screen...

Mobile device using the APP:

Laptop/computer on web:

Step 4 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 5 - Wait to be admitted into the meeting.

As a security measure, you must be allowed access. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message.

If this is a mistake, contact the meeting host to have another invitation sent to you.

Step 6 - Once access has been granted, you will be prompted to 'Allow' your camera and microphone. Click 'Allow' for both.

If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.