Start a 'GO Clinic' Video Meeting

Step 1 - Navigate to the 'Meetings' screen from either:

• The 'Home' tab, then 'Meet Now', or
• The 'Meet Now' tab

Step 2 - Click 'Start Video Meeting'.

Step 3 - Review the information, then set your camera and microphone for when you enter the video call:

When ready, click 'Next'

Step 4 - You will be prompted to 'Allow' your camera and microphone for this website.  Click 'Allow' for each.   (Your prompt may vary from the images shown). 

Do not click 'Block' for either of these prompts or you will not have audio or video in your video session.

        

Step 5 - Click 'Send Invitation via SMS'.

Or you can choose from any of the email options:

When using 'Send Invitation via SMS':

• Enter a message to the invitee (max 30 characters).
• Tap 'Next'.

      

• Manually enter the participant's mobile phone number.
• If inviting more than one person, click '+Add Another' and add their mobile phone number(s).
• Select 'Yes' if you are currently on a phone call with your patient/participant.

When ready, tap 'Send Invitations'.

      

You will see a banner at the top of your screen, telling you that the invitation(s) sent successfully.

Step 7 - Once the invitation has been sent to participant(s), wait for them to arrive.  As they do, either 'Admit' or 'Decline' them.

• For a participant who attempts to join and then leaves before being admitted, this prompt will disappear after approximately 30 seconds.  If the host clicks the 'Admit' button within that 30 seconds, they will receive a message, "Name} might be experiencing issues joining the call."
• If that is the case, when the meeting host clicks the 'Participant's' tab at the bottom of their video screen, they can see that users attempted to join but are no longer waiting.
• 

Anyone you decline will receive the following message.

ADDITIONAL VIDEO MEETING FEATURES

By video - click 'Get Join-In Information' at the upper-right of the video screen.  Send the meeting invite as needed.

By phone - click 'Dial In', enter their name and phone number, then click 'Dial In Now'.

While the meeting is in progress others may be invited:

The meeting host can exclude or remove a participant at any time:

• Under 'Participants' along the bottom of the video screen, click the 'X' beside the person you wish to remove from the video meeting.  This participant will not be able to rejoin.

End Call for All - the host completely ends the meeting for all participants (invited participants do not have this feature)​	Leave Call - the host and invited participants may leave and return to the meeting, as long as others remain in it

End/leave the meeting:​

Video Meeting Summary

• After the host selects 'End Call For All', they may add 'Notes' for future reference.

Past Meetings

• Meeting info, such as type (video/phone), participants, date and a short note (if added) are stored under 'Meet Now' > 'Past Meetings'.  

The 'Search' criteria includes:

• Participant Name
• Date Range
• Care Team Member (available to clinic support staff only - healthcare providers can only view their own meetings)
• Meeting Type

You may also:

• Download a transcript of the meeting, if initiated
• Add a meeting note

See article - ""GO" Clinics - Video Call Features