Deactivate a Clinic User's Account or Remove Them From a Virtual Clinic

When a clinic user is no longer practicing or has not used the platform for a period of 18 months

• Contact our Support for assistance - How Clinic Users Contact Us For Support

Deactivate a Clinic Care Team Member's Lumeca Health Account

 When a clinic user is no longer working with a specific virtual clinic

• Select 'Care Team' from the 'Clinic' tab.  
• Find the care team member from list and click 'Archive Member'.  
• A warning message will appear.  Continue to 'Archive' or 'Cancel'.

Remove a Clinic Care Team Member from Your Virtual Clinic

Important steps to follow before taking either of these actions:

• Notify your patients that their healthcare provider is leaving
• Cancel and reschedule all upcoming appointments patients may have with the healthcare provider - patient consultations or video meetings
• Archive any active patient consultations
• NOTE:  There is currently no way to transfer a patient to another clinic. If a healthcare provider is moving to a new clinic, patients will have to be invited to the new clinic.  They will remain a patient of the current clinic and their data will remain in the current clinic.

FAQ - What Happens to a Patient When a Clinician is Deactivated or Removed from a Clinic?