Messages may only be archived/unarchived by the message creator.
This section includes:
ARCHIVE MESSAGES
Step 1 - When an active message is complete, enter the message and click the red 'Archive' button.
Step 2 - Click 'Yes, Archive Chat' to confirm.
A green banner will appear at the top of your screen confirming that the message has been archived.
The message will move from the 'In Progress' section to the 'Archived' section.
FIND ARCHIVED MESSAGES
Step 1 - Select 'Messages' on the left navigation bar.
Step 2 - Click 'Archived'
Step 3 - Your archived messages will be listed, with the most recently archived message at the top OR you may 'Search' for a specific archived message by title, Chat ID # or participant name.
Step 4 - Find your message and click 'View Chat' to enter and review it.
- When archived, changes cannot be made to a message however, files uploaded within the message may be accessed.
- The message may be unarchived and become active once again, if required.
If your Message Notifications are check 'ON', you will receive an email and/or SMS text message letting you know a message has been archived.
- You may click the link in the email/SMS text to access the archived message.
Email Notification:
SMS Text Notification:
UNARCHIVE A MESSAGE
Messages may only be archived/unarchived by the message creator.
Step 1 - Find the message you wish to unarchive in the 'Archived' section. Click '+View Chat' to enter it.
Step 2 - After entering the message, click the 'Unarchive' button.
Step 3 - Click 'Yes, Unarchive Chat' to confirm.
The message will now be active and accessible by all previous participants.