An invited Guest is an individual who is not part of the clinic or organization who initiated the chat message.
A Guest:
- will be invited by email
- must create a Lumeca Guest account (which differs from a clinic user or patient account)
- will only have access to messages they have been added to (including In Progress and Archived messages)
- cannot start new messages
- cannot archive messages
CREATE A LUMECA HEALTH 'GUEST' ACCOUNT and LOGIN
Step 1 - Click Accept Invitation in the email.
Step 2 - You will be asked whether or not you currently have a Lumeca Health Guest account. Important - this is not referring to an active 'patient' or 'provider' account that you have.
Step 3 - If Yes, you will be directed to the Login screen where you enter the email address and password used to create your Guest account, then click Login. Again, this is not referring to an active 'patient' or 'provider' account that you may have.
If No, you will be directed to the first Account Creation screen, where you must enter your first and last names, then click Next.
You will next be directed to the second Account Creation screen where you must complete all fields:
- Enter a valid email address (family email addresses may only be used for one user’s account, as these are used as account identifiers)
- Create a unique, secure password that meets all password requirements
- Check that you have read & agree with the Terms and Privacy Policy
- Check that you agree to the Consent Form
- Click Continue.
A green banner will appear, letting you know your Guest account was created successfully.
Step 4 - Login using your email address and password.
Step 5 - Click Set Up Notifications. You may choose to receive notifications for messages you are invited to, when there is activity within a message you are a part of or when a message you are a part of is archived.
FIND AND ENTER A MESSAGE YOU ARE ADDED TO
Step 1 - Click Messages on the left navigation bar, then under In Progress, tap to open the message you wish to enter.
FEATURES OF THE MESSAGE SCREEN
- Name of Message - top of screen
- 'View Participants' - list of invited participants
- See all participant's chat messages and uploaded files
- Create and send chat messages - See article, 'Chat Messages - How to Send, Unsend & Re-send Them'
- Share photos, documents & videos - See article, 'Photos, Documents & Videos - How to Upload, Unsend & Re-send Them'
- 'Video Chat' - start a video call
- 'View Files' - download uploaded pictures, videos & documents
- 'Download Transcript' - download a transcript of the chat
START or JOIN A VIDEO CALL
Step 1 - When a video call is started,
By yourself, the Guest: |
By other message participants: |
Step 2 - Enable your microphone and camera and check 'Remember my preferences for future meetings'.
Step 3 - Click Start Video Chat or Yes, Accept Call.
FEATURES OF THE VIDEO CALL
- Participant's tiles - view all participants who are in the call
- Video - click to turn video off/on or the down arrow to select a different camera
- Mute/Unmute - click to turn audio off/on or the down arrow to select different audio
- Participants button - view the names of everyone in the video call
- Chat - open the message chat and continue to type chat messages and/or upload files
- Share Screen - share a screen with other video participants and annotate if desired
- Video Layout - selections include 'Full Screen', ' Speaker View' and 'Gallery View'
- Leave Call - see below
LEAVE A VIDEO CALL
Step 1 - Click the red Leave Call button on the bottom of your screen.
Step 2 - Click Yes, Leave Call. You will return to the Message chat area. Once everyone leaves the video call, the video call will automatically end.
If the video call is still going, you will see a banner near the top of your screen. You may click this to return to the video call, if needed.
LOG OUT OF YOUR ACCOUNT
Logout of your Guest account in one of two ways:
- Click Logout along the bottom of your screen, OR
- Click Account on the left navigation bar, then choose Logout.
'GUEST' PDF DOCUMENT :