Skip to main content

Join Your Healthcare Provider's Virtual Clinic When Invited

Ev M
Updated

If your healthcare provider is seeing you in a 'patient consultation', you must:

  • Accept the invitation to join/register with their clinic, and
  • Create a 'Lumeca Health' account, if you do not already have one

You can be invited in one of the following ways:

Option 1:  A Link in an Email and/or SMS Text Message - Using Your Existing Account

Option 2:  A Link in an Email and/or SMS Text Message - Creating a New Account

Option 3:  With a 6-digit 'Invite Code' given to you by the Clinic

 

Screenshot of Invitation Email & SMS Text Message:

Email:                                                                                        SMS Text:

     

 

Option 1:  A Link in an Email or SMS Text Message - Using Your Existing Account

Using the Link in the Email:

Step 1 - Under #3 in the email, click ‘Accept Invitation’.

Step 2 - Log into your account using the email address and password you used when creating your account.

Step 3 - If prompted, click ‘Accept Invitation’ and you will be joined with the clinic as a virtual patient.

Using the Link in the SMS Text Message:

Step 1 - You will be directed to App Store for Apple products or the Google Play Store for android products.  Download the 'Lumeca Health' APP.

Apple APP Store screenshot:                            Google Play Store screenshot:

             

Step 2 - Once downloaded, click ‘Open’ from the APP Store.

Apple APP Store screenshot:                                Google Play Store screenshot:

                    

Step 3 - Log into your account using the email address and password you used when creating your account.

Step 4 - If prompted, click ‘Accept Invitation’ and you will be joined with the clinic as a virtual patient.

 

Option 2:  A Link in an Email or SMS Text Message - Creating a New Account

Using the Link in the Email:

Step 1 - Under #1 in the email, click either,

  • The ‘App Store’ button and download ‘Lumeca Health’ (Apple mobile devices)
  • The ‘Google Play Store’ button and download ‘Lumeca Health’ (Android mobile devices, i.e. Samsung, etc.)
  • Tap ‘website’ (using any device), then click ‘Continue on Web’ (if this screen appears)

The Login / Create New Account Screen:

  • Using the APP, click 'Sign Up'
  • Using the WEB, click ‘Create Account’

Using the APP:                                                         Using the WEB:

       

The 'Account Information' Screen:

Step 1 - You must complete all fields:

  •  
    • First name
    • Last name
    • Email address
    • Date of birth
    • Gender
    • A unique secure password, completing all password requirements
    • Check that you have read & agree with the ‘Terms’ and ‘Privacy Policy’
    • Check that you agree to the ‘Consent Form’

Step 2 - Click ‘Continue’.

'Email Verification Screen & Email #2:

You will now receive a second email which provides a ‘Confirmation Code’ to verify your email address.  (If you do not receive the 2nd email, in either your Inbox, Spam or Junk folders, you may click ‘Re-send Confirmation Code’ on the ‘Email Verification’ screen.)

 

Step 3 - There are two ways to enable the ‘Confirmation Code’ (both options do the same thing):

  1.  Bypass the ‘Email Verification’ screen and simply click the ‘here’ hyperlink within the email, OR
  2. Manually enter the ‘Confirmation Code’ provided in the email onto the ‘Email Verification’ screen, then click ‘Confirm’.

   

 

Step 4 - You will be taken into the platform. If prompted, click ‘Accept Invitation’ on the ‘Home’ screen.

 

'Pre-Consultation Checklist' - Scroll down and complete all information to 100%, if not already completed. 

You are now part of your healthcare provider's virtual clinic and can be seen for virtual appointments with them.  Call the clinic to book appointments or if you have any other questions.

 

Option 3:  With a 6-digit 'Invite Code' Given to You by the Clinic

Step 1 - Go to the ‘Login’ screen:

On a mobile device, open the 'Lumeca Health' APP

(if downloaded)

  On the WEB, go to

https://lumecaapp.com/app/?screen=login

 We recommend bookmarking this page for future reference

 

Step 2 - Create and/or log into your ‘Lumeca Health’ account:

Creating a new Account:
  • When using the APP, click ‘Sign Up’                     
  • When Using the WEB, click ‘Create Account’
Login To Existing Account:
  • Enter email address and password, then click ‘Login’

Login Screen on the APP:                                   Login Screen on the WEB:

         

Step 3 - Click ‘Join a Clinic/Enter Invite Code’ on the ‘Home’ screen.

Using the APP:                                                         

 

Using the WEB:

Step 4 - Enter the code provided to you into the 'Invite Code' field, then click 'Submit'.  After the code is validated, select 'Continue'.

 

Step 5 - 'Pre-Consultation Checklist' - Scroll down and complete all information to 100%, if not already completed. 

You are now part of your healthcare provider's virtual clinic and can be seen for virtual appointments with them. Call the clinic to book appointments or if you have any other questions.

 

Note:  Once you create your account and join the clinic you are invited to, the links or the 'Invite Code' provided to you in the email will no longer be necessary or function properly.  Going forward, to access the account login screen, either:

 

 

Related articles

Powered by Zendesk