Create a 'Lumeca Health' Account

Patients must FIRST be invited to join their healthcare provider's virtual clinic as a virtual patient.  They should receive an 'invitation email/text' or 'invite code' from the clinic. 

See article - "Join Your Healthcare Provider's Virtual Clinic When Invited"

The following users must set up a Lumeca Health account:

• Patients who are being seen virtually by their healthcare provider with a 'patient consultation'.
• Guests (family members, caregivers, other healthcare providers), who are invited by a patient to join their 'patient consultation'.

Patients/participants who are invited to a 'video meeting' do not require a Lumeca Health account, as they simply join using a meeting link, ID and Passcode.

Step 1 - Download the APP or use the WEB -

Download the Lumeca Health APP using the applicable link in the email.  

• App Store for Apple mobile cell phone and tablet products
• Play Store for Android mobile cell phone and tablet products

On a mobile device:

OR

Go to https://lumecaapp.com/app/?screen=login 

• Supported web browsers: Chrome, Firefox, Safari, Edge
• Non-supported web browser:  Internet Explorer 

On a laptop/desktop/tablet:

Step 2 -  Log in or create your account

To create an account:

On the APP: Click Sign Up	On the WEB: Click Create Account

Step 3 - Choose the account type Patient.

Step 4 -  Enter the requested information, create a secure password, review and agree to the Terms of Use, Privacy Policy and Consent Form, then click Continue.

You will now receive a second email which provides a Confirmation Code to verify your email address.  (If you do not receive the 2^nd email, in either your Inbox, Spam or Junk folders, you may click Re-send Confirmation Code on the Email Verification screen.)

Step 5 - There are two ways to enable the Confirmation Code (both options do the same thing):

1. Bypass the ‘Email Verification’ screen and simply click the here hyperlink within the email, OR
2. Manually enter the ‘Confirmation Code’ provided in the email onto the Email Verification screen, then click Confirm.

OR

• You will be taken into the platform.

Step 6 - Complete your 'Pre-Consultation Checklist' to 100%. 

See article - Why Is My Personal Information Required?

Step 7 - After you have reached 100%, complete your Profile information. 

• APP on mobile device:  Along the bottom navigation bar, click Profile.
• WEB on any device:  From the left navigation bar, select Account, then Profile.