Definition of Terms

Active and Waiting	The "Active and Waiting" tab lists scheduled appointments: Active "Consultations" that have not been 'Archived', and Active "Meet Now" meetings that have not been 'Ended'
Admin	The user role on the platform that refers to an Office/Clinic administrator
Appointments	Appointments represent scheduled timeslots. When a clinical user clicks on "Schedule Appointment", they can choose between a 'Meeting' or 'Consultation'.
Archive	Once a patient consultation is completed, the 'Clinician' or their 'Admin' can archive it, so that it no longer appears on the 'Active & Pending' screen. Note: for patients with Lumeca Health accounts, once archived, the consultation will also disappear from their 'Active' screen.
Clinician	The user role on the platform that refers to all healthcare providers (physician, provider, practitioner, specialist, nurse practitioner, nurse, pharmacist, consultant, counselor, therapist, social worker, etc.).
Clinical User	A user with a registered Lumeca Health account who is a staff member of a clinic/healthcare facility.
Consultations	This is the environment where clinicians and patients can interact via chat, video call and/or phone call.  Patient information and history is tied to consultations.
Hybrid	The user role that refers to a clinical user who shares the platform permissions of an administrator and a clinician.
Join-In Information	The Join-in information provides details about the video meeting, including the unique meeting link, meeting ID and Passcode, along with instructions for joining.
Lumeca Representative	A Lumeca rep refers to anyone working with or employed by Lumeca, who collectively represent Lumeca.
Meetings	Meetings refer to video calls produced through the "Meet Now" feature.  A "Meet Now" session can be initiated on demand or scheduled in advance. Patient information and history is not tied to meetings. Please note, video sessions can also be initiated, and the corresponding links can be shared with participants who are being invited, during: 'Consultations', and 'Messages'
Shareable Invitation	This invitation generates the link and meeting details for: "Meet Now" video sessions (scheduled or on-demand), OR "Consultations"
Lumeca Health Tech Support	Lumeca Health Tech Support operates on a tiered system, with Customer Success Managers (CSMs) handling frontline support via email, chat or phone.