Upload a Stored Image/File
Step 1 - Select the image/document icon located on the lower-left of the screen below the 'Message' field.
Step 2 - Your device's files will appear and allow you to select one to upload.
You will see a preview of the file you are uploading - either the photo or the document/video name. When ready, click 'Send' and your file will appear in the message window.
Upload a Photo
Step 1 -Select the camera icon located on the lower-left of the screen below the 'Message' field.
Step 2 - Use one of the four (4) options available to upload a photo. If you choose the 'Camera' option, your device's camera will open and allow you to take a photo. If you choose the 'Camcorder' option, your device's camera will open and allow you to take a video. If you choose the 'Gallery' or 'Photos' option, your device's photo gallery will open and allow you to choose a photo to upload.
Feature of Lumeca 'GO' Clinics only: If you have 'Blur photos in chat' checked ON under 'Account > Settings', the photo will appear blurred. To unblur, click 'Unblur Photo'. The image may be blurred again, if needed, by clicking 'Blur Photo'.
Download a Document or Video
The file name will appear in your message chat and under 'Files'. Participants will have to downloaded it to their device before it can be reviewed.
How to Download a File
Either:
- Click on the file name in the Chat message box, or
- Under 'Files', click on the [...] next to a file name, then 'Download' an individual file, or
- Under 'Files', choose 'Download All' to download multiple attached files. The files will be compressed into a .zip file containing the multiple files, which will need to be 'Extracted'.
Unsend a File
Either:
- In the Chat message box, hover over a photo, document name or video name you shared and tap 'Unsend Message'. Add a 'Reason', then confirm by clicking 'Unsend Message', OR
- Under 'Files', click on the [...] next to a file name, then tap 'Unsend'. Add a 'Reason', then confirm by clicking 'Unsend Message'.
Re-send a File
Either:
- In the Chat message box, hover over a photo, document name or video name you previously unsent and tap 'Show Message'. Confirm by clicking 'Resend Message', OR
- Under 'Files', click on the [...] next to a file name, then tap 'See Original Message'. You will jump to the original location of the unsent message. Hover over the unsent message and tap 'Show Message'. Confirm by clicking 'Resend Message'.