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'Guest' Process on a Mobile Device

Ev M
Updated

As an invited 'Guest', you are likely someone from outside the clinic/organization that has invited you to join their chat message. 

As a 'Guest', you:

  • Will be invited by email, SMS text or both
  • Must create a Lumeca 'Guest' account (which differs from a clinic user or patient account)
  • Will only have access to messages you have been added to (including 'In Progress' and 'Archived' messages)
  • Cannot start new messages
  • Cannot archive messages

Features covered in this article include:

CREATE YOUR 'LUMECA GUEST' ACCOUNT and LOGIN

Step 1 -

Email - Click 'Accept Invitation'           Text - Click the 'https://...' quick link

                 

Step 2 - You will be directed to the web on your mobile device where you will create your account.

Enter your account information.  The 'Continue' button will remain greyed out until all information is complete.  When complete, click 'Continue'.

   

Step 3 - 

A green banner will appear, letting you know your 'Guest' account was created successfully.

Step 4 - 

Choose one of the following two options to log into your account using your mobile device:

  1. On the web at https://lumecaapp.com/app/?screen=login, OR
  2. Download/Install the Lumeca Health app from your mobile device app store, then open the 'Lumeca' app.
Download on the App Store (iOS) - for Apple mobile cell phone and tablet products
Get it on Google Play (Android) - for Android mobile cell phone and tablet products

Apple Mobile Device:                                    Android Mobile Device: 

         

Once installed, open the 'Lumeca' app from either:

  • The app store:

         

  • The icon on your device screen:

                  

Step 5 - Log in using the email address and password you used to create your 'Lumeca Guest' account.  You will be directed to the Lumeca 'Home' screen.

Step 6 - Set up your notifications so you know when:

  • You are added to a chat message
  • A chat you are a part of is archived
  • You are removed from a chat message

 

FIND AND ENTER A MESSAGE YOU ARE ADDED TO

Step 1 - Click 'Messages' at the bottom of your screen.

Step 2 - Click on the message you wish to enter.

 

FEATURES OF THE MESSAGE SCREEN

  1. Name of Message - top of screen
  2. 'View Participants' - list of invited participants
  3. See all participant's chat messages and uploaded files
  4. Create and send chat messages - See article, 'Chat Messages - How to Send, Unsend & Re-send Them'
  5. Share photos, documents & videos - See article, 'Photos, Documents & Videos - How to Upload, Unsend & Re-send Them'
  6. '3 dots > Start a Video Call' - start a video call
  7. '3 dots > View Files' - download uploaded pictures, videos & documents
  8. '3 dots > Download Transcript' - download a transcript of the chat

 

 

START or JOIN A VIDEO CALL

Step 1 - When a video call is started,

By yourself (fr the '3 dots' dropdown):               By other participants:

               

Allow/Enable all prompts for your camera and microphone.

Step 2 - Enable your microphone and camera and check 'Remember my preferences for future meetings'.

Step 3 - Click 'Start Video Call' or 'Accept'.

 

FEATURES OF THE VIDEO CALL

  1. 'Flip Camera' - click to switch between front or back camera
  2. 'Camera' - click to turn video off or on
  3. 'Mute/Unmute' - click to turn audio off or on
  4. Video images of all participants who have joined the video call
  5. '3 dots > View Participants' - view the names of everyone in the video call
  6. '3 dots > Mute All Participants' - mute everyone in the video call
  7. '3 dots > View Text Chat' - open the message chat and continue to type chat messages and/or upload files

   

 

LEAVE A VIDEO CALL

Step 1 - Click the red 'Leave Call' button on the bottom of your screen.

Step 2 - Click 'Yes, Leave Call'.  You will return to the Message chat area.  Once everyone leaves the video call, the video call will automatically end.  

If the video call is still going, you will see a red banner near the top of your screen.  You may click this to return to the video call.

 

LOG OUT OF YOUR ACCOUNT

Step 1 - Click 'Menu' along the bottom of your screen.

Step 2 - Choose 'Logout'.

 

'Guest' PDF Document

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