How to Join a Virtual Patient Consultation/ Appointment

When your healthcare provider's clinic is seeing you in a patient consultation:

• You will be invited to join their clinic as a virtual patient
• You must accept that invitation using the email or text message they send you
• You must create a 'Lumeca Health' account
• You must log into your account
• See article - Join Your Healthcare Provider's Virtual Clinic When Invited

This article covers how to:

1.  Access your consultation from the 'Home' screen
2. Access your consultation from the 'Consultations' tab
3. Navigate the 'Appointment Screen'

From the 'Home' Screen

Step 1 - Go to the 'Login' screen. 

• On a mobile device, open the ‘Lumeca Health’ APP (if downloaded), or

• On the WEB, go to https://lumecaapp.com/app/?screen=login

Step 2 - Log into your account by entering the email address and password you used to create your account.    See article - Log Into My 'Lumeca Health' Patient Account

Step 3 - 

Using the APP:

At the top of the ‘Home’ screen, tap ‘View Your Upcoming Scheduled Appointment’.  This message appears for appointments scheduled for ‘today’ only.  Note:  this message appears 10 minutes before your appointment time and disappears once the appointment time has passed.

Using the WEB:

On the ‘Home’ screen, find and tap on your appointment under ‘Upcoming Appointments’ or ‘Active Appointments’.

You will be directed to the 'Appointment Screen'.  See instructions below.

From the 'Consultations' Tab

Step 1 - While on the ‘Home’ screen, select 'Consults/Consultations'.  

Step 2 - Click 'Upcoming' or ‘In Progress’, then find and select the appointment. 

Note:  Consultations automatically move from ‘Upcoming’ to ‘In Progress’ as soon as any participant, including you or your healthcare provider, joins in.

Using the APP:

On the bottom navigation bar, tap Consults > Upcoming > tap on your appointment.

     

 Using the WEB:

On the left navigation bar, tap Consultations > Upcoming > View Appointment.

You will be directed to the 'Appointment Screen'.

Navigate the 'Appointment Screen'

Step 1 - The Appointment screen (you are not yet in the consultation):

• Your scheduled appointment will appear with the following features:
  • ‘Invite Participant’ – patients may invite up to 2 guests (family members, caregivers or additional healthcare providers) to their consultation.  Invited guests must create and log into a ‘Lumeca Health’ account.  A picture of themselves is needed before they can be admitted into the video portion of the consultation.  They join via a meeting link, meeting ID & passcode that is emailed to them.
  • ‘I’m Ready for My Appointment’ – this button will only activate within 10 minutes of your appointment time to prevent patients from entering too early.
  • ‘Request to Cancel Appointment’ – patients may request to cancel their scheduled appointments (video meetings and patient consultations) by contacting their healthcare provider’s clinic directly, however, patient consultations can also be cancelled by request after logging into their account.  See instructions below *.

Using the APP:                                           Using the WEB:

     

Step 2 - Invite Participants (optional only)

• Click 'Invite Participant'
• Enter their email address and their relationship to you
• Click 'Send Invitation'

Using the APP:

      

Using the WEB:

      

Step 3 - 'I'm Ready for My Appointment' – the button is greyed out until approximately 10 minutes before your scheduled appointment time.  You may click it once it is activated.

Using the APP:                                            Using the WEB:

     

Step 4 - You will be taken into the consultation chat area where you should remain ready and wait for the doctor.  This is similar to your doctor's waiting room.  

Using the APP:

Using the WEB:

 

Step 5 - If the doctor messages you in the chat, respond to them in the chat. 

Using the APP:

Using the WEB:

Step 6 - When the doctor initiates the video call, enable your camera and microphone, then ‘Accept’ the video call.

Using the APP:                                           Using the WEB:

      

Step 7 - If you are prompted anywhere on the screen for camera and microphone permission, press 'Allow'.  Note: your prompt may look different than this screenshot, depending on your device however, you must still 'Allow' or 'Enable' your camera and microphone here.

     

To cancel your appointment, see article - How to Cancel My Scheduled Appointment