With virtual appointments, patients are not always a captive audience and can get distracted. A healthcare provider or his care team can send 'Quick Messages' to scheduled patients from the 'Active and Pending' room before entering a consultation.
- These are available for scheduled 'Patient Consultations' only, not 'Meet Now video meetings'.
- These may be set for the entire clinic or per healthcare provider.
Some examples for using quick messages include:
- The clinician/nurse is behind schedule
- The clinician/nurse is ahead of schedule
- The clinician/nurse has been called away and the patient's appointment needs to be rescheduled
Customize Quick Messages
Healthcare providers can customize their own quick messages or support staff can set quick messages for them.
Note: If you work out of more than one clinic or location, select the correct clinic from the 'Select Clinic' drop-down menu (located below your name at the top of the screen).
- From the left navigation bar under 'Clinic', select 'Clinic Settings'.
- Scroll down to 'Quick Messages'.
- Office admins must select a particular healthcare provider or leave as 'All' to view/customize quick messages for all providers in your clinic. Clinicians will not see this drop-down.
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- Click 'Add Message'
- Under 'Provider', select a particular healthcare provider this new quick message will be for or leave as 'All' to add it for all healthcare providers in your clinic.
- You have an option to add the provider's 'Display Name' into the quick message. To do this, click 'Insert Provider Display Name Variable' in the spot where you want the name to appear.
- Type the new message, then click 'Add Quick Message'.
Use Quick Messages
- From the 'Active and Waiting' screen (under the 'Consultations' tab), click the 'Send Quick Message' icon
on patient consultation bar.
- Click on the drop-down and select a relevant pre-set message from the 'Quick Message' list, then click 'Send Message'.
The patient will receive the message in their consultation chat area. Also, if they have 'notifications' enabled on their device for 'Lumeca Health', they will hear an alert.