Clinic care team members can receive appointment notifications via email, SMS text message or both.
- Each member of the care team configure their own notifications.
- Notifications will be sent to the email address and mobile number noted at the top of the screen. This information is pulled from the account holder’s 'Profile Information'.
- Notifications can be received by email, SMS text message or both.
For new clinic user accounts, email notifications will be set to 'ON' by default:
- When an appointment is created
- When an appointment is cancelled
- When you are invited to an appointment
- When an invited provider you invited to an appointment has declined the invitation
- Healthcare providers also have the ability to set up 'Messages' notifications (discussed below).
Patient Connection Notifications
If the 'Find a Doctor or Provider' feature is enabled for your virtual clinic, you will see the 'Patient Connections' section.
If it is not enabled, you will not see this section.
- 'Check'
the notifications you wish to receive - email, SMS text or both.
Appointment Notifications
- From the left navigation bar, click 'Account', then choose 'Notifications'.
- Clinic admins configure notifications for the providers they want to receive alerts for, regardless of whether they modified the appointment or another admin did so.
- They must first select each provider's name from the dropdown, then make their notification selections.
- Under ‘Appointments’, 'check'
Message Notifications
- From the left navigation bar, click 'Account', then choose 'Notifications'.
- Scroll down to ‘Messages’ (available to physicians only at this time) and 'check'
- Note: for new clinic user accounts, a pop-up will appear when first logging in, reminding the user to set all of their 'Messages' notifications.
- Click ‘Save’ at the bottom of the screen.