Clinic care team members can receive appointment notifications via email, SMS text message or both.
- They are applied on a healthcare provider user basis and may be set by either healthcare providers or their office admins.
- Notifications will be sent to the email address and mobile number noted at the top of the screen. This info is pulled from the account holder’s 'Profile Information'.
For new clinic user accounts, email notifications will be set to 'ON' by default:
- When an appointment is created
- When an appointment is cancelled
- When you are invited to an appointment
- When an invited provider you invited to an appointment has declined the invitation
- Healthcare providers also have the ability to set up 'Messages' notifications (discussed below).
From the left navigation bar, click 'Account', then choose 'Notifications'.
Clinic admins configure notifications for the providers they want to receive alerts for, regardless of whether they modified the appointment or another admin did so.
They must first select each provider's name from the dropdown, then make their notification selections.
Patient Connections
If the 'Find a Doctor or Provider' feature is enabled for your virtual clinic, you will see the 'Patient Connections' section.
If it is not enabled, you will not see this section.
- 'Check'
the notifications you wish to receive - email, SMS text or both.
- Click 'Save' to confirm your settings.
Appointments
- Clinic admins configure notifications for the providers they want to receive alerts for, regardless of whether they modified the appointment or another admin did so.
- They must first select each provider's name from the dropdown, then make their notification selections.
- Under ‘Appointments’, 'check'
- Click 'Save' to confirm your settings.
Message Notifications
- Scroll down to ‘Messages’ (available to physicians only at this time) and 'check'
- Note: for new clinic user accounts, a pop-up will appear when first logging in, reminding the user to set all of their 'Messages' notifications.
- Click 'Save' to confirm your settings.