At the time patient consultations are being scheduled, healthcare providers or clinic admins acting on their behalf, may invite other providers from the same virtual clinic to join in.
Those invited providers can decline their invitation within the platform after logging into their Lumeca Health account.
DECLINE A CONSULTATION INVITATION
Step 1 - Select the scheduled patient consultation from either the:
- 'Schedule' tab > 'Week' or 'Day' view, or
- 'Consultations' tab > 'Active and Waiting' screen
Step 2 - Click the red 'X' or 'X Decline Consultation'.
'Schedule' Tab:
'Consultations' Tab:
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IMPORTANT - AFTER THE HOST ENTERS AND STARTS THE CONSULTATION - the 'Decline' button will change to 'Leave Consultation'.
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If recurring appointments were scheduled, you will have the option to decline all in the series or just the one you are on.
- Under the 'Schedule' tab, find the scheduled consultation, then select either 'Decline This Consultation Only' or 'Decline All Consultations in This Series'.
From 'Schedule' Tab - Decline Single or Recurring Appointments:
Single Appointment Recurring Appointments
From 'Consultations' Tab - Decline Single Appointment Only:
A banner will confirm that the invitation is declined.
APPOINTMENT NOTIFICATIONS SETTINGS
Clinic care team members can receive notifications when an invited colleague declines their invitation to a consultation.
- Notifications will be sent to the email address and mobile number noted at the top of the screen. This information is pulled from the account holder’s 'Profile Information'.
- Notifications can be received by email, SMS text message or both.
- Each member of the care team configure their own notifications.
To customize notifications:
Step 1 - From the left navigation bar, select 'Account', then click 'Notifications'.
Step 2 - Clinic admins configure notifications for the providers they want to receive alerts for, regardless of whether they modified the appointment or another admin did so.
They must first select each provider's name from the dropdown, then make their notification selections.
Step 3 - Under ‘Appointments’, 'check' the notifications you wish to receive.
Step 4 – Click ‘Save’
Notifications include:
- When an appointment is created
- When an appointment is cancelled
- When the provider is invited to another host's appointment
- When an invited provider you invited declined the invitation
- Under ‘Messages’ (available to physicians only at this time), 'check'
the notifications you wish to receive - email, SMS text or both.
- Note: for new clinic user accounts, a pop-up will appear when first logging in, reminding the user to set all of their 'Messages' notifications.
- Click ‘Save’ at the bottom of the screen.