Private Message a Patient Before Their Consultation Begins

Private messaging patients can help you or your office administrator/support manage your scheduled patient appointments. 

These features are helpful when:

• You are running behind or early
• You become unavailable
• You have entered a virtual consultation and the patient is not responding or stops responding

Option 1:  Before Entering a Patient Consultation - 'Quick Message'

Option 2:  After Entering a Patient Consultation - 'Alert Patient'

There are two options available to private message patients:

Option 1 - Before Entering a Patient Consultation

Step 1 - Select 'Consultations' from the left navigation bar, then 'Active and Waiting'.

Step 2 - Find the patient consultation and click the 'Quick Message' icon.

Step 3 - Click the drop-down, then select a relevant message. 

Step 3 - Click 'Send Message'.  The patient will receive the message within the consultation chat.  Also, if they have 'notifications' enabled on their device for the 'Lumeca Health' app, they will hear an alert.

For instructions on how to customize 'Quick Messages', see article - "'Quick Messages' to Patients".

Note – when the healthcare provider or their clinic admin messages the patient before the patient indicates they are ready, the patient has the option to enter the consultation without clicking the 'I'm Ready for My Appointment' button.  If this happens, the consultation status will not change to the green "Patient is Ready' status but will remain as gold "Waiting for Patient".  The healthcare provider may enter and begin the consultation at any time.

Option 2 - From Within the Consultation

Step 1 - From within the consultation, if the patient does not respond to your introduction message or stops responding to you, click the red 'Alert Patient' button.

Step 2 - Enter a brief, generic message to alert the patient, remembering not to use personal information (no names or health issue) to ensure privacy.  i.e. "Please enter the consultation for your appointment."

Step 3 - Check :

• 'Push Notifications' (sends alert message to consultation chat. If patient has 'notifications' enabled for the SK Virtual Visit app, they will also hear an alert.)
• 'Sms' (sends alert text to patient's cell). 

Note:  If the patient has the SK Virtual Visit app installed and has 'notifications' enabled for the app, they will also hear an alert.

Step 4 - Click ' Alert Patient'.

The patient will receive the alert message.