Virtual visits can be a new experience for many. Lumeca wants to help our users to have the best experience while using our app.
In a consultation, you can expect:
- To check into the virtual waiting room before the health care provider joins the consult
- To receive a message from the healthcare provider
- To be asked to present your identifications, such as a health card and photo identification
- To accept or decline individuals who you have invited to the consultation
- Other health care providers and care teams to join the consultation only if you consent
- To be asked to provide consent by the health care providers
- This may include signing a document and uploading it to the chat
- To be asked to upload documents to the chat, only if you consent
- The health care provider to provide documents through the chat
- The health care provider to identify themselves, reveal their location and place of medical license
- If the health care provider does not do so, you may ask for the information to which they must provide
In a consultation, you would be expected to:
- Keep your tablet or phone relatively still to help with audio and video quality
- Remain in front of the camera for the provider to see you
- Speak clearly for the provider to hear you
- Let the provider know if there is someone with you during the consultation
- Introduce the individual
- Mute yourself to limit disturbance in case of high-level background noise
- Present concerns as directly as possible
- Provide feedback if requested
*You can leave the consultation at any moment
After the consultation, you can:
- View the notes, chat, and documents through the platform
- Request to close the consultation
- Request a follow-up
- Accept or decline a follow-up order by the provider