Deactivate - when a clinic user is no longer practicing or has not used Lumeca Health for a period of 18 months |
Remove - when a clinic user is no longer working with a specific virtual clinic |
Important steps to follow before making one of these requests:
- Notify your patients that their healthcare provider is leaving
- Cancel and reschedule all upcoming appointments patients may have with the healthcare provider - patient consultations or 'Meet Now' meetings
- Archive any active patient consultations
- NOTE: There is currently no way to transfer a patient to another clinic. If a healthcare provider is moving to a new clinic, patients will have to be invited to the new clinic. They will remain a patient of the current clinic and their data will remain in the current clinic.
Contact our Help Desk for assistance - How Clinic Users Can Contact Us For Support